When you combine a complete customer engagement solution with cutting-edge audio technology, you open up your world to analytics you didn't even know existed. - Gain insight about the experience your reps are providing.
- Get alerted when reps are ignoring interactions.
- Identify training gaps based on how often calls are put on hold.
Learn how to understand what is happening during critical 'moments of truth' in the contact center – and radically impact the customer experience. Thursday, December 3
11AM-12PM EST Michael Shrall, Senior Director of Global Alliances for Interactive Intelligence, and Richard Kenney, Head of Contact Centre Marketing for Plantronics, will discuss how integrating Plantronics audio devices with your contact center solution can help you make better decisions about your customer engagement strategy. We're talking SMART stuff here. And there's more to learn. Don't miss out! | BONUS!
Attend the webinar for your chance to win of one of several Plantronics headsets.
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