Not All Call Recording is Created Equal

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The latest news from the Call Recording Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles Not All Call Recording is Created Equal: Consider Security, Analytics and Interoperability Today, cloud-based call recording solutions make it easy for contact centers to get access to state-of-the-art call recording with analytics. Another positive of recording in the cloud is that companies don't need to store the calls on their own premises (which can be cumbersome and push up IT costs). Cloud call recording solutions can offer improved security (many companies don't consider that recorded calls contain private customer information and are vulnerable), more advanced features and trouble-free maintenance. Liquid Voice Partners with Eyrco For Voice Recording Liquid Voice, a developer of call center communications and recording software, recently announced that it has partnered with Eyrco, a provider of similar services to enterprises in Irelend. The partnership should extend Eyrco's ability to supply its customers with call recording tools that fit their needs. Dubber Plots Global Expansion Following Big Funding Round Money can't buy happiness, but few things actually get accomplished without it. That's a point recently underscored by a successful funding round by Dubber, a firm that specializes in call recording tools. With $5.7 million recently raised in a fundraising effort, Dubber now turns its gaze from native market Australia to expand into the wider world. Securus Addresses Prison Recording Leaks Security leaks seem to be an everyday occurrence these days, but when the recordings of prison conversations has been breached, it just goes to show there is nothing off limits for hackers. A report on The Intercept revealed a major breach has taken place at Securus Technologies, a company specializing in providing phone and video visitation services to incarcerated people. Yallo Raises Capital, Releases iPhone App Since Yallo first burst onto the call recording scene, the firm has been looking to improve the services it already offers. Those services give businesses access to features like recording and voice calls, while also adding some features which aren't normally seen when using a regular old phone or even a smartphone. Now the company is announcing its very own call recording application that is specially designed for use on the Apple iPhone.

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