Creating New Opportunities with Call Recording

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The latest news from the Call Recording Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles How You Can Create New Opportunities with Call Recording When it comes to the value of recording calls, we tend to think the activity only has a place in the contact center. We understand why call recording is a priority in this space. We're reminded each time we call that calls may be recorded for quality and training purposes. It makes sense and we really don't care if they need to later refer to our time on the phone discussing the intricacies of a billing question. Just in Case: The Covert Case for iPhone Call Recording Just in Case manufactures slim iPhone cases with the hidden ability to record both sides of a user's call. This is an elegant, hidden solution to the iPhone's lack of built-in call recording software, and a way to break the stranglehold of apps and 3rd party software that have been the only recourse of iPhone users who want to record calls. Numonix Announces Integration for RECITE Recording Solution Business calls can be a tricky endeavor: They're usually scheduled for a specific time, and everyone wants to get through them and get back to work, so it always helps to have a reliable recording solution in place. This way, if there is ever a question as to what was agreed on, a recording of the call can save the day. Americans Divided On Government Surveillance How much do we want to be monitored? This is a question all citizens examine at some point. We demand privacy and yet we want protection. The debate over the rights of the many outweighing the desires of the few comes into play when the government is involved. Some are trusting and some are not. Some want call recording and others deem it invasive. Controversial New Jersey Bill Will Change the Way Civilians Access Cop Body Cams If a New Jersey state lawmaker has his way, police video and 911 recordings would be exempt from public records requests. The proposed law has generated considerable controversy as opponents feel that it would prevent the public from holding law enforcement agencies accountable. It also raises concerns about protecting the privacy of those who are being filmed during encounters with law enforcement. Interactive Design Institute Chooses NewVoiceMedia for Outbound Calling Interactive Design Institute (IDI) has announced its choice to upgrade its outbound calling operations with the addition of the NewVoiceMedia ContactWorld for Sales cloud-based software.

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