GENBAND Partners with Zift Solutions to Combine Marketing, Real-Time Communications - Communications Solutions

Featured Articles » GENBAND Partners with Zift Solutions to Combine Marketing, Real-Time Communications Real-time communications provider GENBAND has announced it has partnered with Zift Solutions, to offer the Zift Platform, a channel marketing and management platform to GENBAND's customers. » Getting the Most Out of Customer Communications with Hosted Managed Services Managing customer communications continues to be a challenge for today's insurance organizations. Customer communications and their corresponding workflows quickly become very complex due to the need to maintain compliance and make regulatory changes along with making communications more personalized, relevant and actionable. Add in the growing channel delivery expectations in the digital world and these hurdles have caused many insurance organizations to fall behind when it comes to achieving strategic communication goals and engaging with customers. » A Successful Omnichannel Strategy Touches All Departments and Unifies All Sales and Marketing Processes Building an omnichannel strategy isn't for the faint of heart. Not every company that tries will succeed. (This is evident from the number of retailers still struggling to blend brick-and-mortar with digital channels.) An omnichannel customer experience is a destination, and there are many routes to get there. How you succeed will depend on the nature of your business, the demographics of your customers and the infrastructure you put in place to enable omnichannel. All these factors involve a lot of moving parts, and there are almost countless opportunities to get it wrong. » The Four Steps to Good Query Development with Speech Analytics Queries are an important tool when it comes to speech analytics. They help end-users refine ad hoc searches through a list of pre-built possibilities. Top Stories » Braidio Picks GENBAND Kandy to Bring Real-Time Communications to HR Platform » Work Anywhere, Work Everywhere: Zultys Makes Business Communications Easy & Seamless » Agora.io's New Agora Video Brings Video Communications to Wide Use » Nextiva, AudioCodes Pair Up to Provide Business Communications TMCnet Free Premium Content » Seize Emerging Communications Opportunities » The Case for Cloud Communications » The Cloud Batting Order: Understanding How Communications Fits in the Lineup Featured Channels » Contact Center Quality Management » Conferencing » VoIP Monitoring Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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