Power Your Contact Center with Fusion - Unified Communications

Featured Articles » Power Your Contact Center with Fusion In just the last couple weeks, Fusion has made a flurry of moves denoting a firm primed and poised for explosive expansion. Starting with the TFB acquisition and moving on to adding both a new sales lead and CFO as well, and now officially unveiling Contact 360 Fusion is perched to pounce on a market abundant in opportunity. » Mitel Focuses on Mobile Team Collaboration with MiTeam Fresh off the announcement that it is acquiring Polycom to form a new UC industry giant, Mitel this week announced the general availability of a new offering, Mitel MiTeam. A mobile-first team and social collaboration application, Mitel MiTeam features real-time, native integration that supports the way teams actually work today. Sponsored by: VoiceBase WEBINAR: Speech Analytics: How to Profit From The 'Voice of The Customer' With an API Wednesday May 18th, 2016 TIME: 2:00pm ET/ 11:00am PT What attendees will learn: How to best leverage speech analytics for any market; what should I be looking for? The benefits of a speech analytics solution; more data, lower costs, improved ROI The top business drivers for integrating a speech analytics solution into your recording platform The process and training requirements to receive elite predictive analytics results » Fonality Brings Intellinote to HUD Intellinote, an offering provided by a company of the same name, delivers virtual spaces in which groups and individuals can manage and track projects and tasks, and share and store documents. Fonality's HUD presents users with a browser window through which they can see other users' presence information relative to their availability for audio and video calls and chats. » Yealink & Swisscom: Like a Swiss Watch The Swisscom partnership assures end users with Swiss watch-like performance, providing that focus remains on the business of the bottom line and not communications. » XO Communications Steps Up Hosted PBX Options The virtual private branch exchange (PBX) system means a wealth of benefits in improved communications and collaboration operations, but the virtual PBX requires regular new developments to help ensure that the most is being realized from the technology. XO Communications recently brought out one such new development, stepping up its hosted PBX options by making it more readily integrated with several popular tools already on the market. Top Stories » Fonality Finds Partner in Ingram Micro » SMEs to Get Simpler Telephony Access » EVOIPneo Call Recording Now Interoperable with BroadWorks Platform » Analytics Adds Insight to Call Center Operations TMCnet Free Premium Content » Colocation: The Essential Buyer's Guide » Optimizing the Communications Architecture: Calculating SIP Bandwidth with Infortel Select Reporting » Five Ways to Reduce Network Latency Featured Channels » IP Phones » Business VoIP » Virtual Office Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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