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2016/06/28

Home Delivery: The New Retail Battleground

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66% of shoppers have said delivery is a decisive factor when choosing to shop with a retailer and 73% said a superior experience will would impact their decision to shop with a retailer over Amazon. Furthermore, the information provided around delivery speed, cost, and other policies can boost or hinder conversion.

The world's leading retailers are turning to delivery for their next competitive advantage. So where to start? 

Download the report to learn:

  • Why 43% of shoppers expect personalized delivery experiences
  • How and when shoppers expect to be notified about shipment issues
  • Why delivery concerns are keeping 54% of shoppers from making large-item purchases online


 
 
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