Enghouse, GENBAND Align for Omnichannel Contact Center

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The latest news from the Real Time Communications Community. Sponsored by GENBAND. Powered by TMCnet.   Feature Articles Enghouse, GENBAND Align for Omnichannel Contact Center Solution The Enghouse Interactive Contact Center: Enterprise version 9 is now integrated and interoperable with version 11.2 of GENBAND's Application Server. The combined solution can be deployed in cloud, hybrid cloud or premises-based environments. It's Kandy for CANTO Going Into CODE 2.0 Hackathon Most people might not think of advancements in telecommunications when thinking of the Caribbean. The natural beauty of the region is generally what comes to mind first. The Caribbean Association of National Telecom Organizations (CANTO), however, is out to put more development into the region, and for its CODE 2.0 Hackathon-running through August 2 in Old San Juan, Puerto Rico-CANTO will be turning to a familiar platform to drive the development that will happen therein: Kandy.io. How Videoconferencing Technology is Helping Save Lives No one wants to take a ride in an ambulance. That's a fact. If you're in an ambulance, that most likely means that you are having a health issue, which could be caused by a variety of things. It's not fun to think about, but it happens to a lot of people. SIP Trunking Challenges Don't Have to Derail Real-Time Communications What are the typical challenges that you encounter when trying to leverage real-time communications in your environment? For some, it's gaining a clear understanding of needs from the user base. Not all users are completely transparent in what they need or when they need it to be successful, making it difficult for IT to deliver on their expectations. Kandy Unwraps Video Communications Last week, Caesars Palace in Las Vegas played host to the All About the API event. The inaugural event produced enthusiastic, educational sessions discussing the bleeding edge in one of tech's most popular arenas today: APIs. APIs are nothing new, but today are garnering attention because everything in communications today revolves around talking to another service, platform or device. Presetec to Use Kandy Visual Attendant for Web-based Support Calls Presetec, a distributor of network services to communications service providers in Chile, announced this week that it will begin using the Kandy Visual Attendant on its website. A Whole New World: APIs Are Here to Stay The world of APIs has opened up. Just about everything today can be tied to an IP address and work with digital communications to make life easier, better - and sometimes more fun.   Featured Blogs WiC: I'm With Them! On August 14 I get to participate in one of my favorite events as a professional woman. The 12th Women in the Channel (WiC) Networking and Enrichment Event is taking place from 5 – 8 pm during the Channel Partners Evolution Conference & Expo at the Gaylord National Resort & Convention Center in Washington, D.C. ... The Kandy Hackathon Road Show Continues in Puerto Rico at CANTO's C.O.D.E 2.0 August 1 – 3 Bangalore, India. Mumbia, India. Ottawa, Canada. Orlando, Florida. These are just a few of the great cities around the world that have hosted Kandy.io Hackathon's in 2016. The innovation that we have seen come from these hacks have been nothing short of phenomenal – from advanced home security to making government projects more accessible to ... The "Webification" of Real Time Communications The "webification" of real time communications (RTC) refers to communications being embedded into the Web and made accessible on any screen, which is something we see happening in an increasing number of applications. Embedding RTC into web applications helps deliver a richer and better user experience by making online interactions more human. Developers, including those ...

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