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Pokemon Go is everywhere, literally. Niantic has created a feverish frenzy of people far and wide vying to catch 'em all. And, while over the last month this awesome tidal wave of tectonic proportions has rocked the globe, the biggest effects may have yet to be seen. Have you ever felt like the company you work for cares more about their customers than they do about you? This is not an uncommon phenomenon as companies throughout the world rely heavily on a satisfied customer base to ensure their ongoing survival. When the care is skewed too far, however, the employee team that they need to keep the customer satisfied may quickly slip away. It's a good time to be part of the Verint Systems Inc. team. The company works on Actionable Intelligence solutions and focuses on customer engagement optimization, security intelligence, and fraud, risk and compliance. This week, their efforts to improve customer experiences was acknowledged when they received recognition in the Frost & Sullivan's 2016 Asia Pacific Best Practices awards program for key solutions in its Workforce Optimization suite and broader Customer Engagement Optimization portfolio. One of the methods that the Center for State and Local Government Excellence recommended for meeting these challenges is a deeper use of data analytics to track workforce trends and make the most out of their existing workforces. In a recent article for GCN, Paul McCloskey wrote a handful of organizations have been developing new ways to help manage these workforce challenges now facing government. ConvergeOne is a provider of customer information, communications and data technology solutions and services for any environment, regardless of existing vendors or systems. The company offers solutions regarding customer experience, collaboration, contact center, cloud, enterprise computing, data center and virtualization, enterprise networking and security. Its success in providing these solutions is one of the reasons why it was named Partner of the Year for 2015 by NICE. The practice of employing temporary workers and independent contractors for short-term engagements is becoming entrenched in our economy, a necessity in a technology and services-driven world. This Gig Economy, also described as an on-demand or access economy, is useful for everything from Uber drivers to pizza delivery.
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