REVE-ling in Real Time - Internet Telephony

Featured Articles » REVE-ling in Real Time Primarily based in Singapore, with development teams in India and Bangladesh, REVE Systems has carved out a niche in mobile VoIP, SIP and the much hyped WebRTC. The firm has a presence in 11 countries, and is poised to push further. In May, REVE put its real time solutions on display at International Telecom Week (ITW), and this week the real time solution provider joins the group of real time aficionados at Real Time Web Solutions. » Make the Most of Your Customers' Time on Hold No matter how well run your contact center is, the need will eventually arise to put callers on hold. It may be because of an unexpected spike in call volume, or because an agent called out sick. Perhaps the customer's problem is particularly complex and requires consultation between agents, supervisors and managers. Whatever the reason, many customers will ultimately be asked to wait on hold. » SawasdeeShop Launches ClouDee Cloud-based Voice Service The demand for cloud-based voice services in Thailand has spurred the country's first set of like-minded service providers. » The Real Time Engagement Opportunity Should you incorporate real time into your app? The short answer: yes. Regardless of industry, real time is redefining engagement and development, giving firms a powerful tool to add to their customer care arsenal. A Tuesday panel discussion at Real Time Web Solutions composed of IDC's Mark Winther, Voxbone's Chad Hart, Blacc Spot Media's Lantre Barr and moderated by PKE Consulting LLC & UC Strategies.com's Phil Edholm explored this and more. » Australia Partners Show Interest in New ShoreTel Cloud UC As readers of a U.S.-based tech news site, members of this TMC unified communications community may tend to think of the UC market mostly through the eyes of a national. Regardless of the individual gaze, however, UC has spread to all countries, not least of which shines the market in Australia. » transcosmos Offers WebRTC Video Chat to Improve Customer Support transcosmos announced this week that they are launching a WebRTC video chat service to improve customer service. They just signed an agency agreement for Moshi Moshi Interactive, a WebRTC customer service solution provided by NEURONET Inc. This agreement is the company's first step in bringing their customers better, more efficient service at its contact centers. Top Stories » Dialogic Delivers Infographic Explaining NFV Automation » Purchase of MIR3 by ECN Addresses Growing Software Communications Demand » Telos Alliance Introduces Smaller Solution » RingCentral Now Approved Supplier of Business Communications for RE/MAX » Interact Installs BlueJeans Conferencing for WEC » New and Improved Yahoo Messenger App is Here TMCnet Free Premium Content » Best Practices: VoIP Security Guide » SIP Security Whitepaper » Frost & Sullivan Executive Briefing: The Business Value of SIP Featured Channels » Internet Telephony - Columns » Internet Telephony - Departments » Internet Telephony - Features Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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