Improve Customer Service with Business VoIP - Internet Telephony

Featured Articles » Improve Customer Service with Business VoIP Proven business VoIP provider helps us understand how customers can be tough to please if you don't understand what they want. » Lipigas Puts PowerVille Visual IVR to Work Lipigas announced today that it is utilizing the Dialogic PowerVille Visual IVR to offer interactive service ordering, billing and account information via a self-service portal. » How IP PBXs Are Supporting Worker Mobility The rise of cloud communications has brought with it new cloud-based PBX solutions, which frees businesses from having to invest in and maintain on-site gear, instead enabling them to be billed on a pay-as-you-go basis. These virtual IP PBX solutions are also lauded for their ability to scale more easily to support a larger number of locations and users, and to support mobile workers wherever they are. » Clickatell Touch Brings Chat Functions to B2C Operations Virtual offices get a further leg up with Clickatell's new B2C chat function, Clickatell Touch. » Logitech Sees Big Upside in Huddle Rooms Logitech is the market share leader in both conference room cameras and webcams, and the company sees plenty of video collaboration runway left, particularly in the huddle room arena. » Dialogic PowerVille LB 1.4 Proliferates Promise of Real-Time In April, The Communications Developer Zone asked if you have an LB in your starting lineup. I reiterate the same question because the load balancer is a key component in real time communications. The proper solution will address the specific needs that real-time communications applications require. Top Stories » Amazon Can Provide Video Conferencing with Biba » Island of St. Lucia Selects Avaya Communications and Networking Solutions » Grandstream Introduces New GXP1700 Series of IP Phones » EU Adopts Cybersecurity Directive That May Impact VoIP and Cloud Services » Durham College Students Ride Zang Platform to Victory » New Jive Contact Center System Offers Complete Jive Voice Connection TMCnet Free Premium Content » Best Practices: VoIP Security Guide » SIP Security Whitepaper » Frost & Sullivan Exec Briefing, the Business Value of SIP Featured Channels » Internet Telephony - Columns » Internet Telephony - Departments » Internet Telephony - Features Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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