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2016/12/01

Pizza Hut, Burger King use chatbots for social media ordering

How Snapchat has reshaped social media | Don't overlook your LinkedIn endorsements | Pizza Hut, Burger King use chatbots for social media ordering
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December 1, 2016
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The Big Story
How Snapchat has reshaped social media
Snapchat to charge flat fee for content, quit sharing ad profit
(Snap Inc.)
Snapchat's reputation as a social network for young people led to it being mistakenly ignored, Farhad Manjoo writes. The platform has excelled in part because of its decision to use human curation for Live Stories, as opposed to competitors' use of algorithms, which lends its news and entertainment content authenticity and empathy.
The New York Times (free-article access for SmartBrief readers) (11/30) 
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Connecting & Collaborating
Don't overlook your LinkedIn endorsements
Not adding skill endorsements to your LinkedIn profile keeps you from leveraging a potentially valuable feature, writes Nathan Tanner. More targeted endorsements will lead to more profile views and help you rank higher in search results.
TheMuse.com (11/25) 
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Marketer Moments
Pizza Hut, Burger King use chatbots for social media ordering
Pizza Hut and Burger King are among the brands using chatbots to reach out to customers, with the former using bots to allow Facebook Messenger and Twitter users to order delivery and ask questions about local offerings. Customers in certain locations can access Burger King's bot through Facebook Messenger to order and pay for food for pickup.
Street Fight (11/29) 
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Platform News
Facebook Messenger offers instant game play
Facebook Messenger users can now play games directly within the service. "Instant Games" utilizes HTML5 to allow users to instantly access games that show up in their Android or iOS news feeds without installation.
The Wall Street Journal (tiered subscription model) (11/29),  Reuters (11/29),  VentureBeat (11/29) 
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Pinterest boosts shoppability of business profiles
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(Lionel Bonaventure/AFP/Getty Images)
Pinterest has updated its business pages to allow brands to spotlight buyable pins and exhibit five boards on their profiles. The boards can be regularly updated to highlight seasonal items, products on sale as well as other features.
Internet Retailer (11/30) 
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Measurement Matters
Social data prove challenging for marketers
Brands are still getting to grips with social return on investment, executives said at a content-marketing event. "In terms of challenges, social media throws data in your face," said Ben Jefferies, global head of digital publishing at BP.
Digiday (11/30) 
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Social Shareable
All hail Evil Kermit
A viral meme involves Kermit the Frog contending with his dark nature: another frog dressed in a "Star Wars" Sith Lord-style hood.
The Guardian (London) (11/30) 
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Nowadays, every piece of content can be measured and have data attached to it. That brings advantages and pain points.
Ben Jefferies, global head of digital publishing at BP, as quoted by Digiday
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 Andy Sernovitz, Editor at Large
Andy Sernovitz builds organizations that help people help each other. His company, GasPedal, builds peer-to-peer communities for people leading meaningful change at the world’s biggest companies, including SocialMedia.org and SocialMedia.org Health. He wrote the best-selling book Word of Mouth Marketing that teaches you how to earn the respect and recommendation of your customers.
 
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