Google Workspace Updates: 3 new posts

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• Office editing mode is now the default editing mode for Office files in Drive on the web
• Enhanced Support for Google Workspace now available
• New events in Google Chat audit logs

Office editing mode is now the default editing mode for Office files in Drive on the web Posted: 27 Oct 2020 02:23 PM PDT What's changing  We're changing the default editing mode for Microsoft Office files in Google Drive on the web. Now, when you double-click on an Office file, it will open directly in Office editing mode.  Previously, double clicking would open a preview of the document, from which users could choose whether to open in Office editing mode or download the file. You can still use the preview mode by right clicking the file and clicking "Preview," or by pressing 'P' on the keyboard while double clicking the file.  Who's impacted  End users  Why it's important  This change makes it quicker to open and start editing documents. Users can directly edit, comment, and collaborate on Office files using the familiar interface of Google Docs, Sheets, and Slides, with changes automatically saved to the file in its existing Office format.  Additional details  Note that:  This change will apply to all compatible Office file types, including .docx, .doc, .ppt, .pptx, .xls, .xlsx, .xlsm  Password protected Office files will not open directly in Office editing mode. These files will continue to open in Preview mode.  If the "Office Editing for Docs, Sheets & Slides" Chrome extension is installed, we will redirect to the extension and not to Docs, Sheets, or Slides. This is the same as if you select "Open with" today.  Getting started  Admins: This feature will be ON by default. There is no admin control for this feature.  End users: This change will take place by default when opening compatible Office files in Drive on the web. You can still use the preview mode by right clicking the file and clicking "Preview," or by pressing 'P' on the keyboard while double clicking the file. Visit the Help Center to learn more about working with Office files in Drive.  Rollout pace  Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on October 27, 2020  Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on November 30, 2020  Availability  Available to Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education, Enterprise for Education, and Nonprofits customers and users with personal Google Accounts  Resources  Google Help: Work with Office files

Enhanced Support for Google Workspace now available Posted: 27 Oct 2020 11:12 AM PDT What's changing  We recently announced that G Suite is now Google Workspace: everything you need to get anything done, all in one place.  As part of our effort to tailor offerings to meet distinct customer needs, we're expanding our Customer Care portfolio to include a new level of service: Enhanced Support. Designed for customers who need fast, advanced, and complete support, it offers accelerated response times, advanced product knowledge and Third-Party Technology Support. Enhanced Support is included with Enterprise Essentials, Enterprise Standard, and Enterprise Plus editions.  Customers can contact their sales representative or customer support for more details on purchasing Enhanced Support separately.  Who's impacted  Admins  Why you'd use it  Enhanced Support offers:  An accelerated Support experience, available 24/7. For Priority 1 cases, customers can expect a first meaningful response within one hour; for Priority 2 cases, they can expect a response in four hours.  Intelligent triaging. This ensures that cases are routed directly to technical experts who have advanced product knowledge and training, as well as additional tools to provide complete support.  Third-Party Technology Support: Enhanced Support can help customers leverage the many third-party integrations available on Google Workspace. This includes, assistance with application set-up, configuration, and troubleshooting.  Additional details  There are now three levels of service available to customers. Each has a different combination of speed and services based on business needs:  Standard Support: Included with Business Starter, Business Standard, and Business Plus editions, Standard Support offers 24/7 technical support, with a four-hour response time for the highest priority cases.  Enhanced Support: Our new offering, Enhanced Support comes with faster support (a one-hour response time), intelligent triaging, and Third-Party Technology Support.  Premium Support: Launched earlier this year, Premium Support offers the fastest response time, 15 minutes for P1 cases, a named Technical Account Manager, and additional support functions.  To learn more about our Support offerings, see our Customer Care portfolio.  Coming in 2021, a support API will be available for Enhanced and Premium Support customers. With the API, you'll be able to create and manage support cases on a single platform. Stay tuned to the Google Workspace Updates blog for information when this launches. Getting started  Admins: Enhanced Support is included with Enterprise Essentials, Enterprise Standard, and Enterprise Plus Editions. It is available for purchase by Business Standard and Business Plus customers.  Availability  Included with Enterprise Essentials, Enterprise Standard, and Enterprise Plus editions  Available as an upgrade for Business Standard and Business Plus editions.   Resources   Google Workspace Customer Care offerings

New events in Google Chat audit logs Posted: 27 Oct 2020 05:47 AM PDT Quick launch summary We've added audit logging for several new user events in Google Chat. Detailed audit logging is a critical component in effectively managing secure chat usage within your domain. The new events include:  Invite sent Message edited Attachment uploaded Attachment downloaded Room member added Room member removed We've also expanded the information included with each audit log. The following additional fields are now populated for all events if they are available for that event: Message ID Room ID Room name Attachment name Attachment hash External room Room history setting Recipient Attachment URL Getting started Admins: This feature will be available by default in the Admin console. Visit the Help Center to learn more about using and customizing audit logs with Chat. End users: There is no end user setting for this feature. Rollout pace Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on October 27, 2020 Availability Available to Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus customers Not available to Essentials, Education, Enterprise for Education, and Nonprofits customers Resources Google Workspace Admin Help: Google Chat audit log

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