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2024/01/14

BCBS CMO on Regional Marketing; CTV Trends at CES; and Ethical AI

Chief Marketer
we've got a lot to talk about
January 14, 2024

Last week we brought you CMO challenges for 2024 related to data, AI, and sales and marketing collaboration, as articulated by Blue Cross Blue Shield of North Carolina CMO and CSR Officer Kelly Calabria. This week we're bringing you part two of our chat with the marketing chief, which covers the evolution of the healthcare business post-pandemic, new channels the brand is pursuing to reach audiences, how regional targeting will factor into its marketing strategy, and more.

The massive, tech extravaganza that is CES wrapped on Friday, with integrated AI, transparent screens, renewable energy innovations and gaming tech getting attention this year. From a marketing and advertising perspective, the streaming space was abuzz—from Prime Video ads, different formats, new entrants and measurement. Here's a look at the top CTV trends from the show.

Speaking of genAI, the onset of the technology—along with its myriad integrations—will not simply result in efficiencies. It also requires the marketing industry to develop responsible and ethically-sound machine learning practices and applications. Here's how marketers can confront issues like copyright, misinformation and bias in AI algorithms.

Lastly, State Farm's Head of Marketing Alyson Griffin provides tips on building brand awareness, meeting Gen Z consumers where they are and creating experiential activations that stand out from the competition.

Until next week,

Kaylee Hultgren
Editor
Chief Marketer

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