An Ignoble Experiment: Ooops you got the wrong email...

2025/02/28

Ooops you got the wrong email...

February 28, 2025

Why AI Will Be The Future of Call Centers

Sup,

Earlier this week I spoke with Tyson Chen from Avoca who are literally shaping the future of home service businesses with their tech.

Here's the big takeaway:

Your business will get left behind if you don't start using AI.

Most companies don't trust AI, or can't deal with the stress of implementing a new system into their current operations.

But what if these were the benefits you saw:

Quicker closes with high conversion rates, aka easy wins that feel addictive.
Improved call quality so your customers don't drop off and leave bad reviews.
Free coaching for your CSRs so they can learn and improve daily
Scripts built off real data and insights from top performing reps
Increased booking rates and volume of calls
Reduced overhead costs

Before we get into the juice…

Don't Miss Out!

I'm stoked to announce that we're about to launch O&O Pro—A vetted community of CEOs and business leaders in the home service sector to help you with any q's on operating and running a home service business.

What you'll get access to:

Access to our Pro Partners with with rebates that will save you THOUSANDS of $$$ each month.
Open book insights into my business numbers so you can see what's driving growth (and what's not).
Case studies & deep dives into what's working for top home service businesses.
Frameworks and strategies for hiring, lead gen, and increasing profitability.
Events (both virtual and in-person) with some of the best operators in the game.

If you're ready to grow with daily access to the best teams—this group is for you.

Join the Waitlist

Back to it…

If you're still relying on manual heavy call centers you need to look at using AI to help out.

Here's some of the benefits we've seen in our own call center:

Instant Call Pickup

AI answers every call on the first ring. No more missed calls, higher booking rates.

No More Spam

A major issue we dealt with at Wilson was our number getting flagged as spam. Since we started using AI, they were able to cycle our number and keeps pickup rates high.

Call Coaching & Quality Control

AI listens, rates, and improves CSR performance so you close more jobs.

Better Outbound Calls

AI follows up on happy calls, schedules maintenance, and runs promotions.

Real Talk: AI is the Future

We use Avoca at Wilson and it's a game-changer. If you're still relying on traditional call centers, you're missing out.

AI is faster, smarter, and already outperforming humans in key areas like call pickup, follow-ups, and customer experience.

Oh and while we're talking GROWTH. Check out Modernize.

Modernize is an awesome tool that can get more leads flowing into your call center from day one.

We're using them for water quality leads and they check in with us every week to keep things dialled in. Last month? We pulled a 576% ROI.

If you need better leads, check them out.

Get More Leads

Learn More About AI

Listen to the full podcast with Tyson where we talked about how AI can boost efficiency and improve customer service, this episode is packed with insights. Check it out.