Being Left Behind Isn't An Option For You

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Be Ready For The Millennial Generation... Or Be Left Behind. GAIN INSIGHT on how the Millennial Generation will reshape the workplace and challenge current customer service approaches LEARN MORE about the evolving role of social media in the Contact Center EXPERIENCE the evolution of collaboration technologies that transform interaction and engagement models Every generation is shaped by the events, leaders, developments and trends of their time. Today’s emerging workforce and consumer population has been influenced by the rise of instant communication technologies made possible through the use of the Internet. Often characterized as peer-oriented due in part to the ease with which they leverage technology to communicate, the Millennial Generation will present new challenges to businesses, both as employees as well as consumers. Discover how to prevail over these new challenges and succeed at this free workshop, presented by Avaya. More Information On This Free Workshop Join Avaya and IQPC’s 2010 Call Center Leader of the Year finalist, Stuart Beame, as we explore the behaviors and expectations of this coming-of-age workforce. About Avaya and Avaya DevConnect Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. The Avaya DevConnect Program provides a wide range of developer resources, including access to APIs and SDKs for Avaya products, developer tools, technical support options and training materials. Registered membership is free to anyone interested in designing Avaya-compatible solutions. Enhanced Membership options offer increased levels of technical support, compliance testing, and co-marketing of innovative solutions compatible with standards-based Avaya solutions. To learn more, or register for membership, please visit www.avaya.com/devconnect. Location: Omni Austin Hotel Downtown: 700 San Jacinto at 8th Street (info | map) Austin, Texas 78701 Tel: 1.800.THE.OMNI

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