Integration the Big Trend in Social CRM Panels at ITEXPO West - Customer Inter@ction Solutions

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Featured Articles » Call Center Experts Explore Consumer Law, Call Experiences at ITEXPO » The Business Value of a Call Center on Demand » Call Center Jobs for PetCareRX Bring New Opportunities to Americus, GA » CRM for SMBs Crucial Now - But Affordable   Sponsored By: Panasonic Three-Part Series: Benefits of SIP Communications for Small and Medium Sized Businesses SERIES 1 ARCHIVED The Benefits of SIP Communications via the CLOUD - A Primer for Small and Medium Sized Businesses SERIES 2 Thursday, September 22, 2011 2:00pm EST 11:00am PST The Benefits of SIP Communications for Small and Medium Businesses in the Pure IP - Open Source environment SERIES 3 Tuesday, October 4, 2011 2:00pm EST 11:00am PST Exceeding Expectations - The Power of SIP Communications for Small and Medium Sized Businesses   Top Stories » Red Box to Provide Call Center Recording at Wales & West Utilities » Tata Communications Offering New Cloud-Based Contact Center Functionality » How Big Companies Solve IVR Problems Can Help You Solve Yours   From The Expert Corner September 14, 2011 Integration the Big Trend in Social CRM Panels at ITEXPO West By Stefanie Mosca, TMCnet Managing Editor When three social media experts get together to discuss how social platforms are revolutionizing our personal and professional interactions, the conversation is bound to be a lively one. Yesterday, following ITEXPO West’s first keynote address, three well versed women kicked off the SocialCRM Expo with an informative and entertaining panel, “How Social Media is Changing Customer Behavior.” The evolution of social media has subsequently created a global electronic marketplace, where customers can interact with a brand or similar customers through dialogue including suggestions, criticism and sharing experiences. In turn, businesses are setting up brand fan pages where they can correspond with their customers and market them as well. The panel included Theresa M. Szczurek, Ph.D, co-founder and CEO of Radish Systems (News - Alert). Using her experience in strategic planning and execution on the marketing and sales side, Szczurek has a solid background in assisting in client growth. Marie Jackson, SVP of marketing of LiveOps (News - Alert) is responsible for all marketing campaigns and field outreach, product and partner marketing, branding and marketing communications as well as public relations and analyst relations... Read More   Featured Video Interview with 8X8    Latest Blogs » Mitel Having Layoffs   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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