 | | Share This! simplyCT Launches Virtual Contact Center Online Community TMC announced today that the Virtual Contact Center online community, sponsored by simplyCT, has been launched as the latest addition to the TMCnet Online Community program.
The Virtual Contact Center community is designed for decision-makers from business owners and contact center managers seeking information about high performance contact center software. Information on the Virtual Contact Ceenter Global Online Community addresses issues important to decision-makers in the contact center market. Visitors to the Virtual Contact Center site can find valuable resources such as feature articles, industry news, white papers, and additional resources.
The Virtual Contact Center Community can be found at: http://virtual-contact-center.tmcnet.com About simplyCT As its name indicates simplyCT is a simple and easy to configured solution that is designed to improve efficiency and increase productivity within a call center. The product is only a few month old but is offering a totally different approach to customer connectivity. SimplyCT weaves together multiple channels like chat, phone, email and SMS into one panel that easier to digest for your agent and keeps them constantly connected to your clients and customers.
For more information about simplyCT, visit www.simplyct.com | | | | FREE eNewsletter Featured Articles With the rise of IP communications, we have seen all sorts of advances in the way we work and communicate with our customers. Thanks to Internet Protocol and rapid advances in networking technology with a hat tip to Moore's Law, corporations have been able to reconfigure the operations based on what makes the most sense for their organization. For example, no longer are contact centers forced to be physical locations - instead, using today's technology we can design these "virtual" centers so they can be exactly that, virtual. Continuing on from Part I, we further delve into answering the question of 'What is Virtual Contact Center?' By definition, a contact center is a central point of any organization from which all customer contact is managed. When making contact with a business the customer is routed to agents or Subject Matter Experts (SME's) based on the business process and flow. Traditionally, customers have interacted with companies via voice and in recent years, we have witnessed a gradual shift to communication channels such as email, live chat and text messaging. Most recently, customers interact via social media channels. Like any business, contact centers rely on maximum productivity to drive success. One of the biggest signs that a call or contact center hasn't maximized its potential is idle time. If agents are on the clock but aren't answering the phone, you are losing money. | | |
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