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2011/12/15

Here is the Apps Portal that Helps Businesses Succeed

     
 
simplyAPPS.
Introducing the Ultimate
All-in-One Call Center Apps Portal
Learn more about simplyCT;s call center solution
 
 
simplyMANAGE
Call Center Manager
. Provides overview of call center structure
. Managers can assign agents quickly & easily
. Controls call center operations in real-time
     
 
simplyTALK
Unified Agent Communication
SofTalk with built-in VoIP that handles:
. Live Chat
. Web Callback
. Email
simplyVIEW
Real-time Activity Wallboard
. Delivers full view of call center activity
. Displays real-time analytics
. Ensures workforce is alert and ready
to respond
     
     
 
simplyWISE
Real-time Supervision Dashboard
. An intuitive Supervisor Center
. Displays up-to-the-minute stats
. Keeps supervisors proactive for
changes, peaks and overflows
simplyREPORT
Real-time Activity Reports
Presents accumulated data in detailed
reports such as:
. KPIs and Agent Interactions
. Shift activity
. Average Handling Times and much more.
   
     

  Email simplyCT   Start Webchat   Call us, or request a call back

 

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