A Recipe for Social Customer Service - What's Hot in CRM

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Popular Articles of the Week A Recipe for Social Customer Service Britain Not Supplying Customers With Enough Social CRM or Mobile Care Cloud CRM is Taking Over Mobile Customer Churn is a Complicated Issue Cisco Expands SMB Portfolio to Help Customers Make Most of Cloud Survey Suggests High Customer Satisfaction with VoIP in Britain 'Customer Experience' is the New Buzzword in Mobile Connectivity What Does Social Customer Service Offer That Call Centers Don't? Looking to Influence? Start By Fostering Customer Engagement Customer Experience Management and BPO Company TeleTech Expands Line of Credit Altitude Updates its Customer Interaction Management Solution BenchmarkPortal Issues Call Center Certification Awards Limited English Customers Purchase More When Offered Language Support, Report Shows QuestSoft Earns Top Marks for Customer Support and Compliance Solutions SaaS Licensing Models: A Win for Software Publishers and Their Customers IVR Software from Heaven Cloud-based Contact Center Solutions from LiveVox Recertified by Verizon Business This Week's Top Downloads CRM Vendor Pricing: Fees, Subscriptions & Hidden Costs Succeeding in the Mobility Game CRM Time-to-Value: Achieving Early Success with Your CRM Deployment Advertise With Us General advertising Info: Click here    Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of communications technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact Erik Linask at elinask@tmcnet.com for details. FEATURED COMMUNITIES   Cloud CRM Hosted Call Recording Customer Experience Management FEATURED EVENTS FEATURED MAGAZINES SPONSORED BY

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