Profitability Through Improved Decision Making

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Profitability Through Improved Decision Making

If your company could solve more problems over the phone and reduce the number of times you send a technician to a customer's site, how much money would you save? If the average truck roll costs $200 and you have 200 agents; by reducing those unnecessary visits once per day per agent, you will save $40,000 daily and over $1.2 million annually. Our client compares two call center groups side-by-side, one with the decision-tree call center tool, the other with the hopes that their training and employees knowledge retention will do the job. The outcome of this test is no surprise. See how quickly a decisiontree tool will return your investment, ensure consistency in call handling.

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