U.S. Reps: End Outsourcing Program in Philippines

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles U.S. Reps: End Outsourcing Program in Philippines The U.S. Agency for International Development (USAID) is putting the kibosh on funds for a program in the Philippines that trains students to work in various sectors, the most controversial being offshore call centers serving U.S. companies. Zoho Support Integrates Facebook and Twitter to Enable Real-Time Customer Support and Engagement Zoho.com recently announced that Zoho Support, the company's online customer support software, now integrates social media, including Facebook and Twitter. This tight integration will help companies improve employ Zoho Support for supporting and engaging with their customers on a real time basis through leading social networks. Listen Up Espanol Ranked within Top 50 Telesales Companies Second Year in a Row Listen Up Espanol (LUE) is the leading Spanish language call center for the U.S. Hispanic market and was just named nineteenth among the Top 50 Telesales Companies by Technology Marketing Corporation. Gov. Beshear and Amazon Reveal Plan to Open New Office in Kentucky Recently, Amazon.com, Inc. stated it is planning to open a new 70,000-square-foot customer service facility in Winchester, Ky. While most private companies are finding ways to cut input cost and showing pink-slips to their employees, Amazon is hiring and making new business investments. In the new facility, Amazon will be investing more than $20.7 million and providing employment to over 550 full-time and 600 seasonal employees in the central Kentucky region by 2017. Walgreens Receives Tax Abatement for New Customer Care Center Pharmacy giant, Walgreens is proceeding with plans to expand a large customer care center in Muscle Shoals, Alabama. To reward the company for bringing jobs in, the town's City Council recently approved a 10-year tax abatement agreement that excuses Walgreens from non-education state and local personal property taxes and all construction-related transaction taxes, except those levied for educational purposes. Personal property taxes, approximately $34,758, will be waived for the life of the agreement. Such agreements are common for towns seeking to boost employment. ILD Corp.'s US-based Outsourced Services Get a New Moniker Stratus Contact Solutions, the freshly minted name of ILD Corp.'s U.S.-based contact center, represents ILD's attempts to rebrand itself as an innovator bringing social media to the American contact center. Cincinnati Bell Outsources U.S. Jobs Cincinnati Bell has made some dramatic decisions recently. Following last week's announcement that the company intends to file an IPO by the end of the fourth quarter, the company has continued to conduct business out loud by announcing today that they will employ StarTek to handle call center operations. Use of Intelligent Dialer Leads to Rise in Sales Consumer sales automation company, Leads360, has announced the results of a new study conducted on users of its intelligent outbound dialer suite - DialIQ. The study, demonstrating significant improvements in sales performance by users, was presented on Wednesday at the 2012 ACCE Conference and Expo in Seattle, WA. View all Communities

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