Expert Planet Adopts Five9 As Customer Requirements Evolve

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The latest news from the Call Center Software Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO West begins in: 21 Days. REGISTER NOW! Feature Articles Expert Planet Adopts Five9 As Customer Requirements Evolve When ExpertPlanet's operations outgrew its own on-premise infrastructure, the company's vice president for technology, Greg Levow, was forced to look for a flexible solution in the cloud. The blueprint he had in mind was that of powerful application programming interfaces (APIs) which could be used to configure contact center programs and real time links with customer data. Incognito Software Upgrades its Service Activation Center With so many providers in the field fighting for a slice of the competitive pie, success dogs those who can refine and supplement service offerings without delay and rapidly activate new marketing strategies. Software vendors are being kept on their toes to help service providers roll out new-on demand products fast. Expert Planet uses Five9 to Improve its CRM Five9, a unique community of topical experts, has wide customer base of approximately 1,500 customers and processing more than two billion calls per year. Five9 deploys, tests, measures and optimizes client programs, without operating a physical contact center. Dual Delight for Mellon Group as it Soars with Altitude Powered Campaigns If the 'proof of the pudding is in the eating,' then the proof of Altitude software's success is in the success of its partners. With more than 1100 customers in over 80 countries, Altitude stated that its powered campaigns have helped achieve outstanding results in sales and cement its position as a unique contact enter vendor. Ogilvy & Mather Selects IBM for its new eCommerce Practice Ogilvy & Mather has selected IBM for its new eCommerce practice. IBM will provide analytics and cloud technology for eCommerce@Ogilvy. Castel to Reveal Castel Compass Castel Communications, a supplier of contact management solutions, is all set to launch its new application, Castel Compass, noted to be a real-time business intelligence dashboard. Vocalcom Named Best Communications Solutions Product for 2011 TMC recently announced that it has awarded the Communications Solutions Product of the Year Award for 2011 to Vocalcom for its innovative HermesNet software. HermesNet is a solitary application that can manage all the workings of a call center. Rimhub Teams Up with Hy.Ly to Enhance Its Managed Service Offering In an effort to enable its customers to enhance their social media marketing strategy and maximize marketing ROI, Rimhub, Inc., a leading global managed services provider, has teamed up with renowned social media marketing, lead generation, and conversions firm Hy.ly. View all Communities

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