WEBINAR: Learn 10 Ways to Transform Your Customer Experience, Sept. 25th

HOSTED BY: Concentric Cloud Solutions and LiveOps, Inc. WHEN: Tuesday, September 25, 2012 | 2:00 PM Eastern (1:00 PM Central, Noon Mountain, 11:00 AM Pacific) Join this FREE, one-hour webinar and learn how to transform your contact center into a strategic asset, improve customer satisfaction and lower agent attrition while adding flexibility and scalability to your contact center operations. During this webinar you will learn how to: Enhance your customers' experience with chat and social media. Provide a personalized customer experience. Smartly match customers to the most skilled agents available. Leverage screen and audio recording to optimize contact center efficiencies. Identify which agents and skills enrich your contact center. Create immediate scale and agility in your contact center operations. Maintain and exceed the highest levels of security. Better prepare for disaster recovery. Dramatically lower costs by moving to the cloud. Achieve a positive Return on Investment (ROI). Who should attend: Contact center executives and managers IT operations with call center responsibility Business managers responsible for the customer experience PRESENTERS: Brian Cline Product Manager, Cloud Voice Concentric Cloud Solutions Sanjay Mathur SVP of Product Management LiveOps Space is limited. Please register today. Once you complete registration, you will receive an email confirmation with complete Webinar details.

NOTICE: This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please Click Here to adjust your preferences.