Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions

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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions

Consumer expectations for speed, convenience and on-demand information have skyrocketed. While speech and touch-tone driven self-service phone portals are now commonplace, few companies have adapted their communication and support strategies to take advantage of the widespread adoption of additional interaction channels such as SMS, mobile web and social networks like Twitter. Learn more about these channels, including ways your company can enhance service, lower costs and increase revenue by expanding your customer communications. Read the white paper now.

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