Royal Caribbean Makes Good on Jobs Promise

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles Royal Caribbean Makes Good on Jobs Promise Royal Caribbean, which currently has 522 employees at its call center in Springfield, Oregon, is looking to expand their team substantially. They have announced that they are currently hiring 140 new employees, a fraction of the hiring that they will be doing in the near future, as they are working towards a goal of 900 employees. prairieFyre Brings the Power of Microsoft Lync and ACD Software to Contact Centers Combining the best features of Microsoft Lync and Automatic Call Distributor (ACD) software, prairieFyre Software has unveiled the general availability of its Contact Center for Microsoft Lync Version 5.10.1 designed for small to medium sized contact centers. Self-Storage Businesses Benefit from Contact Center Operations While most call centers share a few things in common, not all call centers are created exactly alike. In fact, they may look radically different in who works in them, what systems and solutions they run and what functionality they offer, depending on the business they serve. With Mass Customer Data, Contact Centers Must Develop Security Strategies Within the ecosystem of customer interactions, there are many key areas that make up the whole contact center. There is the agent who has a need for a great deal of information, a customer with mobile devices, and the systems administrator who controls the contact center operations including the security of customer data. Voice4Net De-Mystifies Social Media in the Contact Center Lately, we have seen social media mainly used in marketing because it originally started as an advertising medium, but now it is becoming more of contact center tool, moving to the customer service side of a business. UPMC Health Plan Call Center Recognized by J.D. Power and Associates According to a recent statement by UPMC, J.D. Power and Associates has recognized the UPMC Health Plan under its 2012 Call Center Certification Program(SM). This is the third time the UPMC Health Plan has earned the call center certification. The company's call center stood tall on all parameters, such as recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities, to gain the recognition. Proctor Financial Certified as Center of Excellence Proctor Financial, Inc. (PFI), a lender placed insurance provider offering insurance products and administrative services to financial institutions on a national basis, recently announced that it has been certified as a Center of Excellence by BenchmarkPortal. This is for the second straight year that the company has been recognized by BenchmarkPortal. CoreDial Reveals Production Quality Beta Release of Operator Console Provider of cloud communications software and services CoreDial has revealed the production quality beta release of its Operator Console, which comes with a robust feature set that provides unified communications and agility for end-user customers. View all Communities

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