Cloud Providers Won't Escape Customer Service for Long - TMCnet's Cloud Communications eNews

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ITExpo Expo 2013 in: 15 Days. REGISTER NOW!   Featured Articles » Cloud Unified Communications is Still Adapting » The Future of Cloud Business Communications » How Cloud Communications Can Offer SMBs Enterprise-Class Solutions » The Cloud and its Ability to Help Charitable Organizations   Sponsored By: Cloud Expo Europe 2013 From Cloud to Clarity. We'll explain it so you can exploit it at Cloud Expo Europe 2013. Cloud Expo Europe will be 2013's interpretative cloud computing event. It offers a free to attend world-class conference programme, including over 130 presentations across 9 streams and 8 dedicated theatres. In the biggest gathering of thought leaders and practitioners in Europe, hear from top industry CTOs, important analysts and over 50 case studies. Plus, get practical "how to" advice from over 150 leading international suppliers, to help fast forward your 2013 cloud strategy. Register for your FREE tickets now   Top Stories » 1-800-Registry Adapts XO Communications' Hosted PBX and Cloud Contact Center Solution » Cloud Carib Supports Cloud-Based Businesses in the Caribbean with Hosted IaaS on vCloud » Promero to Provide Cloud Based HIPAA Compliant Call Center Software Solution » SecurEnvoy Partners with PasswordBank to Bring Tokenless Authentication to the Cloud   From The Expert Corner January 14, 2013 Cloud Providers Won't Escape Customer Service for Long By Mae Kowalke, TMCnet Contributor Are cloud providers unprepared for enterprise customers? That sounds like a silly question, but it is not. Cloud providers have almost never devoted much in the way of resources to customer service. The automated, self-serve nature of the cloud is part of why it works; automation and self-provisioning at scale are key elements of the cloud provider business proposition. “Dealing with people individually seems contrary to the idea of the cloud,” wrote InfoWorld. “Many public cloud providers assumed they could just put a layer of Web pages between them and their customers, and all would be right -- no phones to answer, no planes to board.” This worked during the early days of cloud services when the industry largely germinated out of small business use. Small business customers were used to do-it-yourself options, and cost made small business owners accept sub-part customer service... Read More   Featured Video Cloud Services: "Are You Looking For Savings In All The Wrong Places?"   TMCnet Free Premium Content » Network-Attached Storage in the Public Cloud » Hybrid Cloud Storage: Getting the Best of Two Worlds » Deploying a Contact Center in the Cloud   Featured Channels » Cloud Business » Cloud Based Contact Center » Contact Center Software   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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