VoIP Helps Contact Centers Improve Productivity

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet. Feature Articles VoIP Helps Contact Centers Improve Productivity Voice over IP (VoIP) is a major telecommunications trend, and there are good reasons why. Contact centers are increasingly moving to VoIP solutions for reduced costs, lack of geographical constraints, telecommuting possibilities and easy system updates, among others reasons. ISI Unveils Integrated Solution for Call Reporting and Call and Video Recording The numerous technological advancements in communication infrastructure, equipment and online tools have changed call reporting and video recording. CTI Group (Holdings) Introduces Mobile Communication Recording Solution As companies carry out a large part of their communication process on mobile devices, mobile call recording is quickly becoming an important aspect of a company's business. A good mobile call recording plan helps companies to improve its relationship with customers and realize more profit. Orange Business Services - Trading Solutions, Bloomberg Launch Cloud-Based Voice Record Archiving Service Orange Business Services - Trading Solutions, a provider of convergent voice and electronic trading infrastructure and services for the trading communities, has formed partnership with Bloomberg to deliver a cloud-based voice record archiving service. When to Record Your Calls Call recording has been getting better and better thanks to today's technology. Apps for Skype, iPhones and more are selling like hotcakes, thanks to the convenience and benefits that having recorded conversations on hand can provide. However, as with all things, there is a time and a place, and call recording must be managed carefully. Using Call Monitoring in the Bio-Pharma Call Center to Ease Money Problems Bio-pharma companies have a big problem as they settle into 2013. In the first half of 2012, venture capital for the industry plunged by 42 percent. TeleWare Launches New Application Making Call Recording Records Easily Accessible TeleWare, a U.K.-based communication vendor that develops computer telephony software for communication solutions, has released a new application to make its mobile recording functionality more accessible. The newly released application provides streamlined access to store call records. One Stop Voice Streamlines Communications for Allen Companies One Stop Voice has streamlined communications for Mesa, AZ-based builder, Allen Companies. The cloud communications and hosted VoIP solutions provider has also improved efficiency and achieved cost savings for its client, and to this end, transitioned from a traditional POTS system to an innovative cloud-hosted VoIP system. View all Communities

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