VoIP Innovations Now Notifies Customers of Server Failures - CUSTOMER

CUSTOMER : 5/6/2013 eNewsletter   Latest Featured Articles » VoIP Innovations Now Notifies Customers of Server Failures A server failure can potentially cost your business lots of dollars. From the time, effort and expertise required to diagnose the source of the crash, to the time it takes to get the system up and running again, your company will lose out on potential earnings throughout the entire process. Essentially, a server failure spells doom. That's why VoIP Innovations has recently deployed a system that will alert customers of such a failure, thereby saving time and money. » Outbound Telemarketing Isn't for Making Customers Offers They Can't Refuse Over the years, outbound sales calling (telemarketing) has earned itself something of a dubious reputation. It's not because it doesn't work as a technique - its continued presence after 30-plus years is a testament to the fact that it does. It's not because most telemarketers don't play by the rules of common courtesy and federal and state regulations: they do. » SoundBite Communications Leveraged in 'Dinner Made Easy' Campaign SoundBite Communications, a provider of customer experience management solutions, is focusing on a new kind of bite. The company has announced its participation in the nutrition education texting program, Dinner Made Easy. » American Customer Satisfaction Index Adds ISPs to the Mix The American Customer Satisfaction Index, which surveys consumers to see how happy they are with core products and services, has added Internet service providers (ISPs) to its list of measurement targets within the telecom sector. Telecom as a whole consistently draws low marks on the customer sat scale, but broadband could end up being a bright spot. Sponsored By: WebRTC Conference and Expo — June 25-27, 2013 — Cobb Galleria, Atlanta, Georgia   Attend WebRTC Conference and Expo It is the opportunity for enterprise companies, web application providers, investors and developers to understand the exciting opportunity that WebRTC opens and how it will challenge and change much of today's communications landscape. WebRTC is making an impact, secure the knowledge you need to succeed - WebRTC Conference and Expo will help you map the course! Make Plans To Attend June 25 - 27, 2013 | Cobb Galleria | Atlanta, Georgia | www.webrtcexpo.com Top Stories » Knowing the Customer is no Longer as Simple as Knowing Their Number » Why the Call Center Prefers Call Recording » HP Announces New Services to Help Clients Enhance Customer Interactions » Sales Organizations Needing a Lift May Find it With Cloud-based Dialers Featured Channels » Customer Interaction Solutions - Features » Consumer Robotics » Consumer Electronics News Featured Resources » Can you deliver a Best-in-Class Customer Experience across all your Channels? » Customer and Private Data Protection Strategies: the Application Security Benchmark » Study Shows Chinese Consumers Positive Attitude Toward Contact Centers Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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