Reduce employee turnover in your contact center: Here's how!

Happier agents, happier customers: How to retain contact center employees

Sponsored by: Calabrio, Inc.

If your contact center is like most others, you’re probably dealing with a high employee turnover rate, which makes it difficult to keep up with increasing customer demands. According to The Bureau of Labor Statistics’, employees aged 25 to 34 stayed on the job an average of only 3 years. And when the cost of training a new employee is $5,000 a person, you need to find a way to keep and satisfy your contact center agents. Check out this informative resource to gain insights on how to adapt your contact center management strategies to better suit the Generation Y workers that have a tendency to jump ship. Discover how to retain employees so your business can succeed, customer satisfaction can improve and costs stay low.

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