Real Estate Company's Call Center Operations Migrate to inContact's Cloud

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. ITEXPO Miami 2014 begins in: 63 Days. REGISTER NOW! Feature Articles Real Estate Company's Call Center Operations Migrate to inContact's Cloud Lured by promises of cost reduction and increased process and operational efficiency, more companies from a wider section of industries are embracing the cloud. Even the real estate industry seems to be attracted, as a leading real estate and facilities management company has chosen to move its contact center from a premise-based system to the inContact cloud platform. Lured by promises of cost reduction and increased process and operational efficiency, more companies from a wider section of industries are embracing the cloud. Preparing for Holiday Shoppers: Six Tips to Ensure Effective Business Communications Systems With billions of dollars in expected revenue on the line, Black Friday and Cyber Monday represent two of the year's biggest sales days for businesses - not to mention the shopping that takes place in the several weeks afterward. The holiday shopping and gift-giving frenzy is typically followed by a surge of returns and requests, and businesses need to be prepared for the onslaught of customer demand throughout December and into early January. Learn How to Optimize the Call Center Customer Experience Companies that adopt call center services to deliver the right capabilities for clients generally have the best intentions, but many fall short of the right strategies to make the desired dent in the market. Study Finds that Call Center Fraud Doubled in the First Half of 2013 It has never been a secret that the perpetrators of fraud are clever and opportunistic. While security technologies designed to safeguard critical systems become more advanced, criminals find new ways around these security protocols. 'Pods' to Make Working More Attractive for Call Center Home Agents Xerox is getting ready to run a pod pilot with some of its at-home customer care representatives, and plans to offer an incentive to employees that are willing to test out the Pods and also bring in more volunteers. View all Communities

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