The Mystery of the Impressively Human-Sounding Robot Telemarketer - CUSTOMER

CUSTOMER : 12/16/2013 eNewsletter   Latest Featured Articles » The Mystery of the Impressively Human-Sounding Robot Telemarketer While robotic voices at the other end of the phone are new to no one nowadays (unless you have been stranded on a desert island for the last 15 years), some newer robotic voices are starting to get downright creepy in their realism. » ShoreTel Enhances Contact Center Solution for Large Enterprise Customers While most contact centers have essentially the same function - to support customers and maximize revenue from them - the needs of small contact centers and large contact centers are often very different, starting with the very platforms they are built upon: the telephone systems. » Court Ruling Affirms Telemarketers Must Watch State Laws, Too A ruling by the US Court of Appeals has reversed the ruling of an Indiana federal court, affirming that organizations that use robocalls must conform to the calling laws of a given state even if they are calling from out of state. » The Simple Components of a Successful B-to-B Outbound Campaign Business-to-business outbound telemarketing is still alive and well, according to Outbounders.com, a marketplace of over 3,000 outbound telemarketing reps and 2,000 customers. Top Stories » Call Centers Will See An Escalation of Fraud in 2014 » General Motors Launches Customer 'Engagement' Call Center » Financial Services Firm Turns to inContact to Enhance Customer Service » Promero Announces Its Call Center Software Products and Services Offerings For 2014 Featured Channels » Call Center Furniture » Co Browsing Technology » Hosted Call Center Featured Resources » The Five9 2013 Contact Center Report » Understanding Your Customers' DNA - The Key to Intelligent Connections » 5 Ways Hosting Providers Prepare Clients for PCI 3.0 Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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