The expansive use of digital channels can be either a key differentiator or a burden for organizations. Consumers expect a similar experience across channels through all stages of the customer experience lifecycle. As a result, organizations need to keep a close eye on three key aspects of the experience: engage, transact, and fulfill. This analyst reports examines the key drivers and pain points organizations face in relation to their digital strategy and the key differentiating strategies, capabilities, and technologies that drive success in the digital era.
This valuable resource is free to Web Buyer's Guide members and it's easy to access. Just click on the button or image of the resource and follow the simple instructions.
ADDITIONAL RESOURCES
Other Web Buyer's Guide members who checked out this resource also expressed interest in the following offers from the Research Library:
You are receiving this email because you have registered for a tutorial, download, white paper, webcast, or have elected to receive information or offers from Web Buyer's Guide.
No comments:
Post a Comment
Keep a civil tongue.