Interactive Intelligence Foundation Names 2014 Grant Recipients

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The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles Interactive Intelligence Foundation Names 2014 Grant Recipients One of the best developments of the past several years has been the number of companies that not only believe in what has become known as Corporate Responsibility, but have invested the time of their executives and employees, money and a host of other resources into being not just good but outstanding citizens. In fact, in many businesses giving back has become part of their DNA. FMSI's Branch Staff Efficiency Calculator Unveiled Financial Management Solutions (FMSI) provides business intelligence solutions to banks and credit unions. Their key offerings include The Teller Management System (TMS), The Contact Center Management System (CMS), and the Lobby Tracking System (LTS). BrightBox Solutions Adds Licensing Model to its Help Desk Premier Software BrightBox Solutions, a customer support solutions provider, recently announced the launch and availability of a hybrid solution combining its flag-ship product Help Desk Premier software and the option to license the software on an ongoing basis. A new and unique pay-as-you-go pricing model combines the two separate service offerings and provides a license for a customized help desk software product that caters to the customers' needs and price range. The solutions can be purchased separately. Qualfon to Inaugurate New Contact Center in Harlingen, Texas Qualfon, a global business process outsourcing (BPO) provider, has announced its intention to inauguarate a new contact center in Harlingen, Texas, which would make way for the company to create new job opportunities in the second half of 2014. Polaris Library Systems Unveils Live Chat Support Service Customer service is the backbone for any company in these days of feeble brand loyalties. After the sales are made, companies will have to keep the customers happy with good customer service. Thankfully, technology often comes to the rescue of organizations that wish to go that extra mile in serving their customers. How the Cloud Can Shrink the Global Enterprise How do you manage a globally distributed workforce? In the age of access to cloud-based services, you leverage managed networking and cloud services. Decision Toolbox needed just this level of support and turned to Masergy Communications to get it done.

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