THURSDAY: Speech Analytics for Collections - Top Tips To Deliver Results

Having trouble viewing this email? View online.

	WEBINAR: Speech Analytics for Collections - Top Tips To Deliver Results Thursday, December 4, 2014 TIME: 1:00pm ET | 10:00am PT
	It’s impossible for contact center managers to monitor each and every call their agents handle.  However, understanding agent behaviors and improving their skills can help drive contact center efficiencies, reduce risk and greatly improve the bottom line.  This Webinar will explain how Speech Analytics for Collections helps reshape agent behaviors, improve compliance and drive collections efforts. Join us on December 4th to learn how Genesys Speech Analytics for Collections has helped customers to increase revenue collected by more than 20% and increase compliance from 59% to 99% through: Optimization: Improve campaign management, monitoring, and agent utilization Compliance: Develop templates to identify compliance weak spots Analytics: Insightful reporting to enable decisions that optimize campaign strategies Holistic: Integrate speech analytics into your multi-channel collection strategies Low Risk:  Evaluate our solution through an easy to set up proof-of-concept Completely integrated solutions:  Only vendor in marketplace with completely integrated offer The most important resource in your contact center is your agents; they are also your most expensive!  Register for this can’t miss webinar to find out how Genesys Speech Analytics is providing collections organizations with the tools to reduce risk and drive successful collections efforts.
	Presenters: Michael Miller Vice President, Customer Strategy — Analytics Genesys Chris Bohlin Director — Offer Management, Proactive Customer Communications Genesys         Moderator: Stefania Viscusi Editor TMCnet
	Sponsors:
This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences.