About Time: Predictive Dialers are Moving to the Cloud - CUSTOMER

CUSTOMER : 1/05/2015 eNewsletter   Latest Featured Articles » About Time: Predictive Dialers are Moving to the Cloud Many contact centers recently have been moving to cloud-based dialing solutions. This broadly follows the trend toward the cloud - software of all types is moving to the cloud. » Taking Text Messaging in Customer Care to the Next Level In the customer service space, we know that text messaging has long been a part of the multichannel experience. Customers often have the opportunity to send a text to the contact center agent to receive information, support or to complete a transaction. The idea is rather simple, yet allows for an additional means of connecting that is meant to meet the needs of the customer base. » Vilynx Offers Insight Into Video's True Effectiveness Video advertising has become one of the new standards of online travel. Sure, banners and pictures are still seen everywhere, but many websites are offering up the video ad as a way to better interact with customers and provide ad buyers with better value overall. While some bemoan the extra bandwidth used, others find the video advertising more engaging. But how effective is that video? That's a question that Vilynx is eager to help businesses answer with its new video conversion analytics tool specifically geared toward the online retailer. » Language Interpretation to Improve Medical, Customer Service Situations The United States is one of the most ethnically diverse areas on the globe. People who speak a number of different languages call the U.S. home, and many would argue that the overall culture of the U.S. is richer as a result. However, a language barrier can persist among diverse groups in ways that can determine the outcome of emergency services. » Five9 VP Talks 2014 and Beyond 2014 was an exciting year in the call center. Developing the omnichannel experience to enhance the customer experience, cloud adoption and auotdialer legislation were a few themes we saw developed in the year that was; 2015 is poised to be another innovative and interesting year in the call center space. Liz Osborn, Vice President, Product and Solution Marketing at Five9 walked TMC through 2014 and what may be in store for 2015. Top Stories » snom Shares Thoughts on Business Communications and More » The Value of Corporate Social » Call Volumes: Why Frontier's AT&T Wireline Takeover Went Wrong » Call Center Traffic Leads to One-Day Extension of Health Insurance Exchange Deadline Featured Channels » IP Communications » Customer Experience » Hosted PBX Featured Resources » Tech Talk & Trends: A Short (5-Point) Glossary for Keeping Up With Customers » Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor » Simplify the Software Experience on Any Device with Consumer-Style Apps » How Mobile is Transforming Enterprise Customer Experience Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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