Integrating CRM and Contact Center For Remarkable Experiences [Thurs., March 26]

	What’s the value of CRM Data if you are not using it to improve customer experiences? Gartner projects that through 2015, 85% of Fortune 500 companies will fail to exploit big data for competitive advantage. CRM systems hold a wealth of underutilized customer information. Unfortunately for most companies, that data is not readily available to customer services teams when they need it. By integrating your CRM solution with your Customer Interaction Management capabilities you can unlock the power of this data in your contact center to improve customer retention, increase satisfaction while also lowering average handle times, increasing first call resolution rates and maximizing agent productivity. Join Aspect and Microsoft for a live online event on Thursday, March 26,1.00-2.00 PM ET. We will discuss the benefits and business value of integrating your CRM with the cloud contact center solution. Take away insights and actions to turn your customer experience into a competitive advantage. Learn how to: Gain a complete view of the customer that spans conversations, self-service interactions and recent transactions, regardless of the channel used Empower agents with a single, unified agent desktop with access to tasks and applications required to deliver accurate and personalized service Increase satisfaction with “experience continuity,” which provides necessary context and eliminates the need for customers to repeat information Take advantage of the cloud to get the scale, agility and capabilities you need Learn more and REGISTER TODAY!			Webinar:  Integrating CRM and Contact Center For Remarkable Experiences Date: Thurs., March 26 Time: 1.00-2.00 pm ET Presenters: Matt Kresch Director CRM Customer Engagement Solutions, Microsoft Jim McPherson Sr. Director, Interaction Enablement Services, Aspect Tony Lama Director Cloud Solutions, Aspect

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