WEBINAR: Transform Your Business By Creating an Actionable Customer Journey Map, April 14th

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	Transform Your Business By Creating an Actionable Customer Journey Map Tuesday, April 14, 2015 11:00 am PT/2:00 pm ET
	Join us for the i2i Customer Journey Webinar where recognized thought leader and author Phil Winters will share best practices and hands-on examples that will help you transform your business to one that works from the customer’s point of view. What you’ll learn: How to map your customer’s journey to better understand human and digital touchpoints How to align the actions, processes and resources it takes to make each interaction exceptional How to empower all your customer-facing employees to deliver a great customer experience with every interaction Who should attend: CxOs Marketing, Sales and Service LOB Management (SVP/VP/Director) IT Management We will also be providing details about our upcoming i2i Customer Journey Workshops which will be held on May 12th in New York City, May 14th in Chicago, and May 21 in Orange County, CA. These workshops are unique half-day, hands-on events that you can use to build your own Customer Journey Map and learn how to bring it to life to transform your business.
	Presenter: Phil Winters Independent Business Advisor Phil Winters’ passionate focus on the customer over the last 30+ years has earned him international recognition as “The Father of Customer Intelligence.” He is a pioneer in defining new approaches that help organizations to raise their customer value and increase loyalty by delivering outstanding customer experiences. An accomplished and dynamic public speaker, in his keynotes Phil draws on examples from his work with some 300 companies worldwide developing customer strategies to grow their businesses, and implement the underlying business processes and IT infrastructures needed to turn strategy into reality. Phil’s career began at SAS Institute – then still an unknown start-up – where he spent over two decades in management positions in Marketing, Sales, IT and executive management. Alongside his recent consulting and research projects, he has served as strategic advisor for Peppers & Rogers Group, an American firm recognized as a global authority on customer-based- strategies, and as member of the Board for KNIME, the leading open-source analytics platform based on a modern graphical workflow paradigm. Today, Phil is an independent business advisor, a sought-after keynote lecturer and a highly effective moderator of customer perspective workshops.   Moderator Stefania Viscusi Editor TMCnet Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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