FCC Program to Create Platform and Apps for Hearing and Speech Impaired

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles FCC Program to Create Platform and Apps for Hearing and Speech Impaired The FCC (News - Alert) is backing a major plan that is designed to make communications much easier for the deaf and hard of hearing. Chairman Tom Wheeler has announced the new Accessible Communications for Everyone (ACE) program, which will create a platform and core set of apps to link text and video services for hearing and speech-impaired users. A Comprehensive Customer Experience Strategy is Critical A power shift is underway in the world of customer service as customers derive both power and influence from advances in technology. Companies that want to survive this shift need to understand that the age of the customer is upon us, and customer experience is the key differentiator when it comes to standing out among competitors. Sitel to Open Call Center in Pompano Beach, Florida A new Nashville-based customer outsourcing company will soon begin operation of a new Florida call center. ShoreTel Announces Integration of CRM Applications with ShoreTel Connect ShoreTel, a provider of IP phone systems and unified communications (UC) solutions, recently introduced ShoreTel Connect, an innovative, flexible business communications platform providing companies with the means to deploy a customized communications system that effectively meets their specific needs. Remedy Partners Expands to New Facility According to Westfair Online, Remedy Partners (RP) has leased a 14,000 square foot facility in Shelton, Connecticut to house its growing call center operations. The expansion comes after RP received $50 million in funding in July. New Cloud Contact Center Option Debuts A new cloud or on-premises solution that supports up to 1,000 users at once has just been rolled out. View all Communities

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