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Email has been the bedrock of business communication for decades now, but the new world of mobile technology is starting to create new options for business users. Just five years ago, the concept of texting a customer or colleague was almost unheard of. Now, it's becoming more and more common. Mobile collaboration apps such as Slack, Asana and HipChat help teams communicate and share documents more efficiently than email. As team communication and collaboration continue to change, is it possible that the way we'll use email for work in the future will be very different? Will email go away completely? When was the last time you were on a conferencing call where everything worked perfectly? Depending upon the platform used, the number of people involved, the types of devices everyone prefers and more, the variables involved have the potential to lead to disaster. With collaboration a priority and control of the travel budget a must, the pressure to secure the right conferencing solution is more intense than it's likely been in the past. There is an old saying, Seeing is believing! It is getting more credence every day as the world is increasingly using more video in real-time interactions. However, if you stop and think about it, that saying is actually an off-shoot of what could have been an early commercial for the telephone, i.e., Hearing is believing! In fact, it can be argued that, in many ways when it comes to those real-time interactions in a business context, video is actually enhanced voice because, at the end of the day, you need to be best equipped to hear the voice of the customer, and everyone else for that matter. Unified communications (UC) have had a profound impact on many vertical markets and the hospitality industry is taking full advantage of their efficiencies and cost savings. Hotels in particular are discovering that their customers would prefer to use UC and mobile devices and are transforming their operations to accommodate customer demand. Broadview is dedicated to simplifying customer experience and easing the adoption of its cloud-based unified communication (UC) solution. One of the ways it accomplishes this facilitation is because OfficeSuite UC Order Wizard is a centralized online system. So, it allows for collaboration between customers, its technology partners and Broadview in order to quickly and easily install the new system. The arguments in favor of the cloud-based solution have long focused on the cost savings, flexibility and the opportunity to gain access to unified communications functionality that the typical small business couldn't afford in a capital investment. What tend to get overlooked is the benefits you can realize among the workforce.
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Topics that were covered:
- Current challenges across sales, marketing and IT
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- Estimated ROI and Cost Savings: increase workforce productivity and mobility
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