The Real Time Engagement Opportunity - CUSTOMER

CUSTOMER : 8/03/2016 eNewsletter   Latest Featured Articles » The Real Time Engagement Opportunity Should you incorporate real time into your app? The short answer: yes. Regardless of industry, real time is redefining engagement and development, giving firms a powerful tool to add to their customer care arsenal. A Tuesday panel discussion at Real Time Web Solutions composed of IDC's Mark Winther, Voxbone's Chad Hart, Blacc Spot Media's Lantre Barr and moderated by PKE Consulting LLC & UC Strategies.com's Phil Edholm explored this and more. » Thrive in the Self-Service Era with Search According to Forrester Research, 72 percent of U.S. online consumers would rather use a company's website to answer their questions than contact them via telephone or email. People of all ages (not just impatient millennials) want their answers fast - within four hours - and they want to solve their problems in one interaction without talking to another person. » REVE-ling in Real Time Primarily based in Singapore, with development teams in India and Bangladesh, REVE Systems has carved out a niche in mobile VoIP, SIP and the much hyped WebRTC. The firm has a presence in 11 countries, and is poised to push further. In May, REVE put its real time solutions on display at International Telecom Week (ITW), and this week the real time solution provider joins the group of real time aficionados at Real Time Web Solutions. » IoT, Data & Marketers: The Beginning of a Beautiful Friendship Marketing is without question moving in a more personalized direction. Data-driven decisions are guiding firms to meet customers where and in the manner they choose, as according to a recent Ascend2 survey 70 percent of marketing experts surveyed view personalization as the most important tools for data driven marketing. Data is mission critical to the personalization process, and following 'Sutton's Law,' the obvious place we know with no shortage of data is the Internet of Things (IoT). Top Stories » Marketing Change: Convincing Customers to Try Something New » Going Beyond Voice of the Customer » Aspect Software Appoints New Vice President of Solution Consulting » The Key to Omnichannel is the Workforce Featured Channels » Workforce Optimization » Omni-Channel Customer Engagement » customerzone360 Featured Resources » Cloud: The Essential Buyer's Guide » Making the Leap: Taking your Call Center to the Cloud » Simplify the Software Experience on Any Device with Consumer-Style Apps Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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