Positioning Network Service Providers for Success with Cloud Contact Center Solutions - CUSTOMER

CUSTOMER : 12/28/2016 eNewsletter   Latest Featured Articles » Positioning Network Service Providers for Success with Cloud Contact Center Solutions Network Service Providers (NSPs), historically, have mostly operated in the connectivity business. But as cloud-based solutions continue to proliferate, new opportunities are forcing them to reconsider their business model. The contact center is one such opportunity, and there are two very compelling reasons why NSPs should take note. » Automating Quality Monitoring Makes Contact Center Management Easier Often, workforce management and quality monitoring rely on sources from different places, such as spreadsheets, call logs, customer surveys or software solutions that aren't integrated so they can't talk to one another. » Sophia Delivers Workforce Optimization and Management Data for Retailers The IHL Group used its Sophia platform to report that the workforce optimization and management solutions of Reflexis are responsible for the highest customer retention rate over the past decade and a half, making it the highest retail store operations software provider. » MacBook Troubles a Marketing, Engineering Squabble New reports suggest that the problems seen in the new MacBook and MacBook Pro lines were caused by friction between marketing and engineering operations. » Visa Reveals Marketing Plans for 2017 A look into Visa's marketing future includes both new and old initiatives. Top Stories » City of Mesa Employs Aspect Chatbot » inContact Helps Healthcare Pursue Workforce Optimization » Workforce Optimization Key to Employee Retention » Verint Lands Awards in Workforce Optimization Featured Channels » Contact Center Solutions - Contact Center Solutions » Workforce Optimization » customerzone360 Featured Resources » Four Futurists Give Insight into What It Means to be a Social Business » 10 Hidden Costs of a Premises-Based Phone System » Measuring the Business Benefits of Knowledge Management for Customer Support Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us