How To Make The Move And Be A Successful MSP

Business Solutions Newsletter | January 30, 2017 | View web version here.   In This Issue: Improve Cash Flow With Your Service Desk 5 Best Practices For Onboarding New Customers 8 Essential Help Desk Tools Every MSP Needs 7 Ways To Make Yourself Hard To Hack How To Make The Move And Be A Successful MSP Sponsor   Get to know MSP N-central 11. Sign up for a trial to experience all of the tools and support you need to efficiently manage and support customers while building your revenue. Sign up for a FREE 30-day N-central® trial today. Featured Articles Improve Cash Flow With Your Service Desk Can a piece of software increase your cash flow and profits? No, not the software; it is the automation of processes that the software facilitates. Regardless of your business, you must have processes in place and make them workable in order to succeed and scale. 5 Best Practices For Onboarding New Customers You've just won a new customer. The onboarding process is your first opportunity to impress that customer with your thoroughness and professionalism. You can ensure onboarding is a positive experience for customers—and for your team—by following five best practices. 8 Essential Help Desk Tools Every MSP Needs Great customer service doesn't just happen. It's the result of hard work, constant attention, and, in the MSP business, having the right tools. Whether you use open source or paid help desk software, the following eight tools are must-haves for delivering top-of-the-line customer service. 7 Ways To Make Yourself Hard To Hack Call it layered security or defense in depth, but just make sure that you use it. While the concept is as old as IT security thinking itself, that doesn't make applying layers of security any the less relevant today. Choosing the correct layers, of course, is paramount. Think of defense in depth as being a risk mitigation construct applying multiple layers of control across the length and breadth of your IT environment, and you will be pretty much on the money. How To Make The Move And Be A Successful MSP If you're currently grappling with how to transition from a reactive, break-fix routine to a more proactive, managed services delivery model, here are a few tips to make the business case and ultimately make the move. Connect With Business Solutions:          Ensure our newsletter reaches your inbox by following these whitelist instructions. If you need to update your Business Solutions user profile, please visit here. This newsletter is being sent to ignoble.experiment@arconati.us. To cancel your subscription to the Business Solutions newsletter, please opt out here. You may also send an e-mail to newsletter@vertmarkets.com.     © Copyright 2017 Vertmarkets, Inc, 5340 Fryling Rd Suite 300, Erie, PA 16510. All rights reserved. All product names contained herein are the trademarks of their respective holders.