AI No Substitute for Good Contact Center Solution Design - CUSTOMER

CUSTOMER : 2/01/2017 eNewsletter   ITEXPO East Begins in 6 Days. Register Now. Latest Featured Articles » AI Is No Substitute for Good Contact Center Solution Design After all, you're not participating in a beta test…you just shelled out valuable cash for what you're assuming is a mature product, and you certainly don't want to put your customers in the hands of a contact center solution that's the equivalent of a student driver on the highway. » Contact Center Fraud Frozen with Verify Bank fraud in the contact center is a serious matter, and Aspect Software seems to have the special sauce to ensure your banking institution is minimally impacted. A top U.K. bank saw the rate of fraud spending cut in half simply by implementing Aspect's cloud-based trust platform, Aspect Verify. » Sights Set on 2017: What Marketers Can Expect Even if you're mad about marketing, it is difficult to keep up with the ever-evolving landscape. When change is the only constant, how do the best of the best stay ahead of the curve? That's a very good question. Luckily, the webinar The Future of Marketing: What to Expect in 2017 and Beyond, is here to help. » Gartner Grants Calabrio Visionary Status This week Gartner announced its Magic Quadrant for Workforce Engagement Management, and singled out Calabrio as a visionary in the space. » Workforce Optimization and Generation Z: What to Know Workforce optimization for Generation Z is a big change over millennials, but starting now could pay big dividends down the line. » 2017: The Year of Micro-influencers Segmentation has always made sense in marketing, and it makes sense in influencer marketing. Micro-influencers will likely be able to create more targeted content which will resonate better with some prospects, leads and viewers. Top Stories » IMImobile Adds Chatbot, New Marketing Tools » Plantronics Announces New Business Intelligence Services » Enrich the Customer Experience with Text Messaging » LinkLive 8.0: New Capability for Contact Centers » Verint Recognized in DMG Consulting's Workforce Optimization Report Featured Communities » Contact Center Solutions » Customerzone360 » Mad Marketer Featured Resources » Four Futurists Give Insight into What It Means to be a Social Business » 10 Hidden Costs of a Premises-Based Phone System » Measuring the Business Benefits of Knowledge Management for Customer Support Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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